At Aethel, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our policy below:
✅ Eligibility for Refunds or Exchanges
We accept returns and exchanges under the following conditions:
- Items must be returned within 10 days of delivery
- Items must be unused, in their original condition, and in the original packaging
- Proof of purchase (order number or receipt) is required
🚫 Non-Refundable Items
We do not accept returns for:
- Used, damaged, or washed items
- Custom or clearance items (if marked)
- Items returned without original packaging
🔁 Exchanges
If your item arrives defective or damaged, we’ll happily exchange it for the same product. Please contact us within 7 days of receiving your order with photos of the issue.
💰 Refund Process
- Once your return is received and inspected, we will notify you by email.
- If approved, a refund will be issued to your original payment method within 5–7 business days.
- Shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error (e.g., wrong or damaged item).
📦 How to Start a Return
To request a return or exchange, contact us at:
📧 Email: [yourstore@email.com]
Include your order number and a brief reason for return.
📍 Return Address:
[Insert Return Warehouse or Office Address]
Please do not return your item without contacting us first.
🔒 Questions?
If you have any questions about your return or refund, feel free to reach out to us anytime.